Buying Terms
1. General Provisions
1.1. These purchasing rules are intended to provide information about West Pharmacy B.V., company code 92969356 ("Seller"), and to explain the conditions of sale of goods ("Goods") to the buyer ("Rules").
1.2. These Rules are also intended to govern the conclusion of contracts between the Seller and the Buyer regarding the sale of Goods ("Contract"). Before purchasing Goods in our online store, please read these Rules and ensure that you understand them. Before placing an order, you, as the Buyer, must tick to indicate that you agree to these Rules. By placing an order, you also agree to the Privacy Policy posted on the website.
1.3. In accordance with the information provided in Clause 6, the Seller reserves the right to amend these Rules; therefore, before ordering Goods, please review these Rules to understand the conditions under which you will be placing your order.
1.4. These Rules, as well as any other Contracts between the Seller and the Buyer, are concluded in the English language.
2. Information about the Seller
2.1. These Rules define the purchase of Goods in the e-store https://vaistine1.lt, https://westpharmacy.eu, westpharmacy.nl. The Seller is West Pharmacy B.V., company code 92969356. E-mail: help@westpharmacy.nl
3. Goods
3.1. The photos of Goods provided in the e-store https://vaistine1.lt, https://westpharmacy.eu, https://westpharmacy.nl are for illustrative purposes. Since the screens of various devices used for internet browsing may not display the colors of the Goods entirely correctly, the Buyer understands that the actual color of the Goods may be slightly different from what they see on their digital device.
3.2. Unless clearly stated otherwise, all Goods presented in the e-store can be ordered. If the ordered Goods are no longer available for certain reasons, or if the quantity of Goods ordered is too large for order processing, the Buyer will be informed about this as soon as possible by e-mail, call, and/or SMS message, and, if the Buyer and Seller do not agree on replacing the Goods with Goods of a similar nature, the execution of the order for the Goods will be terminated.
4. Processing of Personal Data
4.1. The Seller processes the Buyer's personal data in accordance with the published Privacy Policy. Please read it and ensure that all provisions stated in the document are understood and acceptable.
5. Conclusion of Purchase-Sale Contract
5.1. Goods in the e-store https://vaistine1.lt, https://westpharmacy.eu, https://westpharmacy.nl may be purchased by natural persons who are 14 (fourteen) years of age or older and legal entities.
5.2. By agreeing to these Rules, the person confirms that they have the right to purchase Goods in this e-store.
5.3. The Goods ordering process created by the Seller in the e-store gives the Buyer the chance to check the order several times and correct errors before submitting the final version of the order. Please carefully read and check the submitted order at each step of the order submission process.
5.4. The Contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a basket of Goods in the e-store, indicated their name, surname (in Latin characters), delivery address, postal code, selected a payment method, and confirmed that they have read these Rules, clicks the "ORDER" button and pays for the order. In the event that the order is not paid for, the contract is not considered concluded. The Seller reserves the right to contact the Buyer using the contact details provided in the order regarding factors related to the concluded purchase-sale contract, or regarding questions arising related to the execution of the contract.
5.5. Once the Buyer has submitted and paid for the order, an email is sent to them confirming that the Seller has received the order.
5.6. Each Contract concluded between the Buyer and the Seller (the order submitted by the Buyer) is registered and stored in the e-store's database.
5.7. If the Seller is unable to sell the Goods, for example, because the Goods are out of stock, the order quantity is too large, or the Goods are no longer in the assortment, the Buyer will be informed about this by e-mail, call, and/or SMS message, and the Seller will not execute the order. If the Buyer has already paid for the Goods, the Seller will refund the amount paid by the Buyer within 14 (fourteen) calendar days to the bank account from which the payment was made.
6. Right to Amend Rules
6.1. The Seller has the right to amend these Rules, including, but not limited to, due to:
– changes in payment and/or delivery conditions;
– changes in applicable legal acts.
6.2. Every time Goods are ordered, the version of the Rules valid at that time shall apply.
6.3. Every time the Rules are amended, the date of the amendment is provided in Clause 18 of these Rules.
7. Return of Goods and Termination of Contract
7.1. The Buyer has the right to return purchased Goods within 14 calendar days. Goods are returned in their original, undamaged packaging. The term for returning Goods is calculated from the day following the delivery of the Goods or their collection from a self-service parcel terminal. The costs of returning Goods are covered by the Buyer, unless the Buyer and Seller have agreed otherwise.
7.2. The right to return Goods does not apply to goods that have been used or whose commercial appearance has been damaged, the packaging has been opened, or which are sought to be returned not in their original packaging.
7.3. The right to return Goods applies only to natural persons.
7.4. A Buyer who wishes to return Goods and cancel the Contract must send the Seller a completed free-form request setting out the decision to return the Goods and the reasons for such a decision. Upon receipt of such notice from the Buyer, the Seller shall confirm receipt of this notice to the Buyer as soon as possible.
7.5. The Buyer shall return the Goods to the Seller as soon as possible and no later than within 14 (fourteen) calendar days. This deadline is met if the Buyer sends the Goods before the expiry of the 14 (fourteen) calendar day period.
7.6. A Buyer who has returned Goods will be refunded all money paid for the Goods, except that money related to shipping and return costs is not refunded.
7.7. The Buyer is responsible for any decrease in the value of the Goods resulting from actions that are not necessary to establish the nature, characteristics, and functioning of the Goods. The Seller reserves the right to unilaterally reduce the amount refunded to the Buyer, taking into account the extent to which the value of the said Goods has decreased.
7.8. Goods returned by the Buyer must be undamaged, must not have lost their commercial appearance, must be unused, and the packaging must be unopened. Returned Goods must have authentic labels, protective bags, and the same accessories with which they were sold. Returned Goods must be in neat original packaging with all accessories with which they were delivered (e.g., instructions and warranty card).
7.9. When returning Goods, the Buyer must provide the order number.
7.10. The Seller reserves the right not to refund the paid amount to the Buyer until the Goods have reached the Seller and it has been verified whether they comply with Clauses 7.7 and 7.8 of the Rules.
7.11. If the Buyer received defective Goods, the Seller undertakes to cover the return costs of such Goods for the Buyer.
7.12. The Buyer does not have the right to return the following goods:
- Pharmaceutical products (prescription and non-prescription).
- Reimbursable medical aids.
- Goods that the Buyer has used, damaged, damaged the packaging of, or which have lost their commercial appearance due to other actions by the Buyer, as well as incomplete items (e.g., missing parts, missing user manuals, or warranty booklets).
- Other goods which the Seller may refuse to accept for return in accordance with the legal acts of the Netherlands.
7.13. The Seller has the right to refuse to accept the item, exchange it, or refund the money paid if:
- The item is incomplete.
- It is damaged or untidy.
- It is not properly packaged.
8. Delivery of Goods
8.1 Goods are delivered via parcel services (to self-service parcel terminals). Delivery time usually takes 3-7 business days. The delivery price in both cases is indicated at the time of ordering.
8.2. At the time of ordering, the Buyer must indicate the exact address of the selected self-service terminal or delivery address.
8.3. If, when collecting Goods from a self-service terminal or courier, the Buyer notices damage to the parcel packaging, the Buyer must photograph the parcel and provide these photos to the Seller in a manner convenient for the Buyer and ensure that the Goods themselves are not damaged. If the Goods are also damaged, the Goods may be returned to the Seller, and the Seller will cover the return costs for the Buyer.
9. Price of Goods
9.1. The valid price of Goods is indicated next to each of the Goods in the e-store.
10. Payment
10.1. The Buyer pays for Goods using a payment card. To complete the order, the Buyer must make a payment, which is executed with the help of payment technology after the Buyer enters their payment card details.
11. Buyer's Obligations
11.1. The Buyer must provide correct data in the order form. In the event that the data indicated in the Buyer's order form changes, the Buyer must notify the Seller about this as soon as possible.
11.2. The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established in these Rules.
11.3. The Buyer undertakes to inspect the Goods before starting to use them and to ensure that the received Goods are exactly the Goods that were ordered.
11.4. The Buyer must comply with the requirements provided for in these Rules and the legal acts of the Netherlands.
12. Seller's Obligations
12.1. The Seller undertakes to respect the Buyer's privacy and to process the Buyer's personal data only in the manner established by these Rules, the Privacy Policy, and the legal acts of the Netherlands.
12.2. The Seller undertakes to comply with the requirements set out in these Rules.
13. Manufacturer's Warranty
13.1. A manufacturer's warranty may be provided for certain Goods sold by the Seller. Information about such a warranty and its conditions is provided in the manufacturer's warranty, which is attached to the Goods. The manufacturer's warranty extends the Buyer's rights related to defective Goods.
14. Quality of Goods
14.1. The Seller ensures the quality of Goods in accordance with the law. The manufacturer's warranty for Goods is valid only if the conditions related to the operation of the Goods have not been violated. Before using the Goods, the Buyer must carefully read the user manual for the Goods, if such is attached to the Goods.
14.2. Defective Goods are exchanged and returned in accordance with the procedure mentioned in these Rules and taking into account the applicable legal acts of the Netherlands.
14.3. The Buyer can inform about defective or incomplete Goods by e-mail: pagalba@vaistine1.lt. At the same time, the order number must be indicated and the defects of the Goods, signs of failure, or missing parts must be described, and, if possible, photos of the aforementioned factors must be sent. In addition, the Buyer must indicate how they would like the incident to be resolved: Goods can be replaced with analogous Goods of suitable quality or the price paid for the Goods can be refunded.
14.4. The Seller undertakes to respond to inquiries of this nature no later than within 14 (fourteen) calendar days.
15. Buyer's Liability
15.1. The Buyer is responsible for the protection of their login data and/or the transfer of this data to third parties. If third parties use the services provided by the e-store, having logged in to the e-store using the Buyer's login data via the Buyer's profile, the Seller considers such a person to be the Buyer, and the Buyer is responsible for all actions of such a third party. If the Buyer suspects that their login data may have been discovered by an unwanted person or stolen, the Buyer must report this to the Seller as soon as possible.
15.2. According to the provisions of Article 8, Paragraph 3 of the Law on Electronic Identification and Trust Services for Electronic Transactions of the Netherlands, the Buyer and the Seller agree that the confirmation of the Buyer's actions in the store by logging in to the personal profile has the legal force of an electronic signature as established in Article 8, Paragraph 1 of the Law on Electronic Identification and Trust Services for Electronic Transactions of the Netherlands.
15.3. If the Contract concluded using the e-store is violated, the parties shall be liable for the violation in accordance with the procedure established by the legal acts of the Netherlands.
16. Events Beyond the Seller's Control
16.1. The Seller is not responsible for the non-fulfillment or delayed fulfillment of the Contract or any obligations related to the Contract if such non-fulfillment or delay arose due to events beyond the Seller's control – actions or events that the Seller cannot reasonably control.
16.2. If an event beyond the Seller's control occurs that interferes with the fulfillment of the Seller's obligations under the Contract, the Seller shall inform the Buyer about this as soon as possible. The fulfillment of the Seller's obligations related to the Contract will be suspended, and the deadline for the fulfillment of obligations will be extended until the events beyond the Seller's control end. If events beyond the Seller's control affect the delivery of Goods to the Buyer, the Seller will notify the Buyer about changes to the delivery date.
17. Sending Information
17.1. All written communication between the Buyer and the Seller takes place via email.
