FAQ
Why should I create an account?
While you can place an order as a guest, we highly recommend creating an account, especially if you plan to shop with us again. The benefits include:
• Faster Checkout: Your details are saved securely, making future purchases quick and easy.
• Order History: You can view past purchases and easily reorder your favorite items.
• Account Management: You can update your personal details or address at any time.
• Support & Rewards: Easily track orders, manage loyalty benefits, or submit feedback.
• Faster Checkout: Your details are saved securely, making future purchases quick and easy.
• Order History: You can view past purchases and easily reorder your favorite items.
• Account Management: You can update your personal details or address at any time.
• Support & Rewards: Easily track orders, manage loyalty benefits, or submit feedback.
Account Registration & Passwords
Registration via Mobile
Tap the Menu icon in the top left corner of our page.
At the bottom of the menu bar that opens, tap Login.
In the new window, tap the Create account link at the bottom.
On the registration page, enter your first name, last name, email, and password.
You will receive a confirmation email regarding your successful registration.
Registration via Desktop
Click Log in (or the account icon) in the top right corner of our page.
If a menu opens, click Login.
In the new window, click the Create account link.
On the registration page, enter your first name, last name, email, and password.
You will receive a confirmation email regarding your successful registration.
I Forgot My Password
Click the Login link.
Select Forgot your password?
Enter your email address to reset your password.
You will receive an email with instructions on how to change your password.
Tap the Menu icon in the top left corner of our page.
At the bottom of the menu bar that opens, tap Login.
In the new window, tap the Create account link at the bottom.
On the registration page, enter your first name, last name, email, and password.
You will receive a confirmation email regarding your successful registration.
Registration via Desktop
Click Log in (or the account icon) in the top right corner of our page.
If a menu opens, click Login.
In the new window, click the Create account link.
On the registration page, enter your first name, last name, email, and password.
You will receive a confirmation email regarding your successful registration.
I Forgot My Password
Click the Login link.
Select Forgot your password?
Enter your email address to reset your password.
You will receive an email with instructions on how to change your password.
Product Selection & Ordering
You can search for products by entering the name in the search bar or by browsing categories in the menu bar.
You can mark products that interest you by clicking the heart icon. You will find all your saved items by clicking the heart icon in the menu bar. You can also remove saved items by clicking the trash bin icon on that product.
Once you have chosen a product, add it to your cart by clicking the ADD TO CART button. Your item will appear in the cart, where you can proceed to checkout immediately or continue shopping.
To review and pay for your items, go to your shopping cart.
If you want to increase or decrease the quantity of items, click the plus or minus sign next to the product.
When you are ready to purchase, select the parcel locker in your city where it is most convenient for you to collect the goods, and click the Checkout button.
You can mark products that interest you by clicking the heart icon. You will find all your saved items by clicking the heart icon in the menu bar. You can also remove saved items by clicking the trash bin icon on that product.
Once you have chosen a product, add it to your cart by clicking the ADD TO CART button. Your item will appear in the cart, where you can proceed to checkout immediately or continue shopping.
To review and pay for your items, go to your shopping cart.
If you want to increase or decrease the quantity of items, click the plus or minus sign next to the product.
When you are ready to purchase, select the parcel locker in your city where it is most convenient for you to collect the goods, and click the Checkout button.
Payment for Goods
Secure payment is available via the following methods:
• Shop Pay
• Visa, Mastercard, and other cards
• Google Pay
• Revolut Pay
Select your preferred payment method to complete your purchase.
• Shop Pay
• Visa, Mastercard, and other cards
• Google Pay
• Revolut Pay
Select your preferred payment method to complete your purchase.
Shipping and Returns
Delivery
Delivery rates and times in the Netherlands:
• For orders of €99 or more, delivery is free via PostNL.
• If the total order amount is less than €99, delivery in the Netherlands via PostNL is €7.49.
• Items are shipped to your specified address within 3-7 business days.
Return Policy
The Buyer does not have the right to return the following items:
• Pharmaceutical products (prescription and non-prescription).
• Reimbursable medical aids.
• Goods that the Buyer has used, damaged, damaged the packaging of, or which have lost their commercial appearance due to other actions by the Buyer, as well as incomplete items (e.g., missing parts, missing user manuals, or warranty booklets).
• Other goods which the Seller may refuse to accept for return in accordance with EU regulations.
Goods are considered to be of good quality if:
• The expiration date has not passed.
• They do not contain prohibited substances.
• Storage conditions prior to handover to the Buyer were appropriate.
• The goods are not mechanically damaged and their packaging is intact.
Conditions for Returning or Exchanging Goods
Non-defective goods being returned or exchanged must be:
• Returned within 14 days of receiving the order.
• Undamaged and retaining their commercial appearance (labels must be attached and intact, protective films must not be removed, etc.).
• Unused.
• Shipping costs are not refunded, and return shipping costs are not covered.
The item must be returned:
• In the original, unopened packaging.
• With the same completeness (set) as it was received.
• Accompanied by the purchase document, warranty card (if issued), user manuals, and other accessories belonging to the item.
The Seller has the right to refuse to accept the item, exchange it, or refund the money paid if:
• The packaging has been opened.
• The item is incomplete.
• The item is damaged or untidy.
• The item is not properly packaged.
Delivery rates and times in the Netherlands:
• For orders of €99 or more, delivery is free via PostNL.
• If the total order amount is less than €99, delivery in the Netherlands via PostNL is €7.49.
• Items are shipped to your specified address within 3-7 business days.
Return Policy
The Buyer does not have the right to return the following items:
• Pharmaceutical products (prescription and non-prescription).
• Reimbursable medical aids.
• Goods that the Buyer has used, damaged, damaged the packaging of, or which have lost their commercial appearance due to other actions by the Buyer, as well as incomplete items (e.g., missing parts, missing user manuals, or warranty booklets).
• Other goods which the Seller may refuse to accept for return in accordance with EU regulations.
Goods are considered to be of good quality if:
• The expiration date has not passed.
• They do not contain prohibited substances.
• Storage conditions prior to handover to the Buyer were appropriate.
• The goods are not mechanically damaged and their packaging is intact.
Conditions for Returning or Exchanging Goods
Non-defective goods being returned or exchanged must be:
• Returned within 14 days of receiving the order.
• Undamaged and retaining their commercial appearance (labels must be attached and intact, protective films must not be removed, etc.).
• Unused.
• Shipping costs are not refunded, and return shipping costs are not covered.
The item must be returned:
• In the original, unopened packaging.
• With the same completeness (set) as it was received.
• Accompanied by the purchase document, warranty card (if issued), user manuals, and other accessories belonging to the item.
The Seller has the right to refuse to accept the item, exchange it, or refund the money paid if:
• The packaging has been opened.
• The item is incomplete.
• The item is damaged or untidy.
• The item is not properly packaged.
Refunds
• If the Buyer paid for the goods using a card in the online store or via an electronic banking system, the money will be refunded by transferring the paid amount to the Buyer's account within 14 calendar days from the date of return.
• If the Buyer paid for the goods in cash or by bank card upon collection at a parcel locker or to a courier at the time of delivery, the money will be refunded by transferring the paid amount to the Buyer's account within 14 calendar days from the date of return.
• If the Buyer paid for the goods in cash or by bank card upon collection at a parcel locker or to a courier at the time of delivery, the money will be refunded by transferring the paid amount to the Buyer's account within 14 calendar days from the date of return.
Prescription Medicines
Prescription medicines are currently not sold in our online pharmacy.
